Returns Policy

[PLACEHOLDER] Draft for review — have a solicitor check this before launch.

30-day returns

Return unworn, unwashed items with tags within 30 days of delivery for a full refund to your original payment method.

Your statutory right to cancel

You can also cancel within 14 days of receiving your order without giving a reason. Tell us by email, then return the goods within 14 days. We refund within 14 days of receiving them, including standard delivery costs.

How to return

Email dayome@gmail.com with your order number, then post the items to our address or drop them into the bar. [PLACEHOLDER] Who pays return postage.

Faulty items

If something arrives damaged or faulty, contact us and we'll repair, replace or refund it — your rights under the Consumer Rights Act 2022.

Exceptions

[PLACEHOLDER] e.g. personalised items and redeemed gift vouchers.